Overnight Front Desk Agent — Guest Experience

Piedmont Health Services; Durham (NC); On-site; USD 27,000 - 34,000; Full time

Job summary

Duke Health is seeking a Front Desk Agent to deliver exceptional service to guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability and answering guest inquiries.

Excellent communication and a positive attitude are essential as you handle challenging situations to provide an outstanding guest experience. Shift: 11P-7AM, full-time.

Qualifications

• Friendly and outgoing demeanor.
• Familiarity with hospitality industry standards.
• Proficient in English; multilingual skills are a plus.

Responsibilities

• Assist guests with check-in and check-out, issue room keys, and process payments.
• Coordinate with housekeeping to maintain room availability.
• Answer guest inquiries and handle requests promptly and politely.
• Maintain communication with staff to ensure smooth operations.
• Complete paperwork accurately and timely.

Skills

Friendly personality

Hospitality standards

English proficiency

Customer-focused resolution

Job description

Duke Health is seeking a Front Desk Agent to deliver exceptional service to guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability and answering guest inquiries.

Excellent communication and a positive attitude are essential as you handle challenging situations to provide an outstanding guest experience. Shift: 11P-7AM, full-time.