Front desk agent / Overnight

Kaizen Lab Inc.; Garden Grove (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Kaizen Lab Inc. in Garden Grove, CA is seeking a friendly Front Desk Agent to be the first point of contact for guests. You will welcome guests, assist with check-in/check-out, manage reservations, and provide information about hotel services and local attractions.

You will collaborate with housekeeping and maintenance, handle payments, and resolve guest inquiries promptly, ensuring a smooth, welcoming stay and high standards of service.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Check guests in and out efficiently, ensuring all necessary information is collected and processed accurately.
• Manage reservations and handle changes or cancellations as needed.
• Provide information about hotel services, local attractions, and dining options.
• Address guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain an organized front desk area and ensure all necessary supplies are stocked.
• Process payments and maintain accurate financial records.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards.
• Assist with special requests and provide personalized service to enhance the guest experience.
• Stay informed about hotel policies, procedures, and emergency protocols.
• Perform other duties as assigned by management

Job description

Job Summary:

As a Front Desk Agent at our hotel, you will be the firstpoint of contact for our guests, providing exceptional customer service andensuring a smooth check-in and check-out process. You will play a crucial rolein creating a welcoming atmosphere and ensuring that guests have a pleasantstay. Your responsibilities will include managing reservations, addressingguest inquiries, and coordinating with other hotel departments to meet guestneeds.

Key Responsibilities:

• Greet guests upon arrival with a warm and friendlydemeanor.
• Check guests in and out efficiently, ensuring allnecessary information is collected and processed accurately.
• Manage reservations and handle changes or cancellationsas needed.
• Provide information about hotel services, localattractions, and dining options.
• Address guest inquiries and resolve any issues orcomplaints promptly and professionally.
• Maintain an organized front desk area and ensure allnecessary supplies are stocked.
• Process payments and maintain accurate financialrecords.
• Collaborate with housekeeping and maintenance teams toensure guest rooms are ready and meet quality standards.
• Assist with special requests and provide personalizedservice to enhance the guest experience.
• Stay informed about hotel policies, procedures, andemergency protocols.
• Perform other duties as assigned by management