Revenue Cycle Manager

Piedmont Health Services; Durham (NC); On-site; USD 27,000 - 34,000; Full time

Job summary

Duke Health is seeking a Front Desk Agent to deliver exceptional service to guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability and answering guest inquiries.

Excellent communication and a positive attitude are essential as you handle challenging situations to provide an outstanding guest experience. Shift: 11P-7AM, full-time.

Qualifications

• Friendly and outgoing demeanor.
• Familiarity with hospitality industry standards.
• Proficient in English; multilingual skills are a plus.

Responsibilities

• Assist guests with check-in and check-out, issue room keys, and process payments.
• Coordinate with housekeeping to maintain room availability.
• Answer guest inquiries and handle requests promptly and politely.
• Maintain communication with staff to ensure smooth operations.
• Complete paperwork accurately and timely.

Skills

Friendly personality

Hospitality standards

English proficiency

Customer-focused resolution

Job description

Full-time

Front Desk Agent – Duke Health

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Shift: 11P-7AM

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Able to resolve issues with a customer-focused orientation