Front Desk Agent Night auditor 11PM7AM

SUN HOSPITALITY INC; Tracy (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Paid Time Off

Sick Pay

401K

Job summary

A leading company is seeking a positive Front Desk Agent to provide exceptional service to hotel guests. Responsibilities include assisting with check-in/out processes, managing guest inquiries, and ensuring compliance with hotel standards. Ideal candidates will possess excellent communication skills and a friendly demeanor.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Computer literacy.

Responsibilities

• Monitor and maintain knowledge of hotel operations.
• Take reservations and answer questions.
• Ensure compliance with health and quality standards.

Skills

Communication

Customer-focused problem-solving

Job description

Days: Friday, Saturday

Shifts: 3PM-11PM, 11PM-7AM

Benefits/Perks:

• Flexible Scheduling
• Career Advancement Opportunities
• Paid Time Off
• Sick Pay
• 401K

Job Summary: We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with check-in and check-out processes, issue room keys, and process payments. Responsibilities include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The ideal candidate must possess excellent communication skills and the ability to stay positive even in challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

1. Monitor and maintain knowledge of hotel operations and activities.
2. Take reservations and answer questions via phone, email, and in person.
3. Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
4. Describe the features and amenities of guest rooms.
5. Ensure compliance with health and quality standards.

Qualifications:

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Customer-focused problem-solving skills.
• Ability to lift up to 30 pounds.