Front Desk Lead: Flexible Shifts & Guest Experience

Summit Hospitality Group, Ltd.; Durham (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

Summit Hospitality Group, Ltd. is seeking a Front Desk Agent to deliver courteous guest service and manage daily front desk operations in Durham, NC. You will handle check-ins/outs, reservations, and inquiries with a focus on guest satisfaction.

The role requires experience with hotel systems, strong communication, and the ability to prioritize quickly during shifts. Employment involves an on-site schedule and teamwork with hotel departments.

Qualifications

• Two years experience as Front Desk Representative at a name-brand hotel chain preferred.
• Strong leadership and communication skills required.
• Excellent organizational ability and prioritization under shift pressure.
• Proficient with hotel systems: FOSSE, Clover, Micros RMS, and Microsoft tools.

Responsibilities

• Provide courteous, professional guest service and resolve issues promptly.
• Run daily shift reports and front office journals.
• Process guest registrations, verify cards, and balance the house bank.
• Assist with room assignments based on preferences and availability.
• Answer guest inquiries, book reservations, and provide local recommendations.
• Coordinate with departments to ensure guest requests are met.

Skills

Guest service

Leadership

Communication

Planning

Prioritization

Cash handling

Tools

FOSSE

Microsoft programs

Excel

Clover

Micros RMS

Job description

Summit Hospitality Group, Ltd. is seeking a Front Desk Agent to deliver courteous guest service and manage daily front desk operations in Durham, NC. You will handle check-ins/outs, reservations, and inquiries with a focus on guest satisfaction.

The role requires experience with hotel systems, strong communication, and the ability to prioritize quickly during shifts. Employment involves an on-site schedule and teamwork with hotel departments.