Overnight Front Desk Agent

PMG HOSPITALITY INC; San Diego (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

PMG HOSPITALITY INC is seeking a positive and outgoing Overnight Front Desk Agent in San Diego, California. This role involves providing exceptional service to hotel guests, assisting with check-in and check-out, and maintaining communication with housekeeping for room availability. Responsibilities include answering guest inquiries, taking reservations, and ensuring compliance with health standards. Ideal candidates will possess strong communication skills and a commitment to delivering an outstanding customer experience. Flexible scheduling and career advancement opportunities are provided.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to lift 30 pounds.

Responsibilities

• Monitor the knowledge of hotel operations.
• Take reservations and answer questions.
• Build rapport with guests and identify their needs.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Customer service orientation

Communication skills

Problem-solving

Computer literacy

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary We are seeking a positive, friendly Overnight Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards
• Shifts are 10:15 pm - 6:15 am

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds