Front Desk Agent

BINGHAMTON MOTOR INN CORP; Edgewater (NJ); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

401(k)

Company parties

Employee discounts

Free uniforms

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Binghamton Motor Inn Corp in Edgewater, NJ is seeking a Front Desk Overnight Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments, coordinating with housekeeping to ensure room availability.

We value excellent communication, a friendly demeanor, and the ability to stay positive in challenging situations. This role offers opportunities to deliver outstanding guest experiences and contribute to our team’s success.

Qualifications

• Friendly and outgoing personality required.
• Familiarity with hospitality industry standards.
• Proficient in English; other languages a plus.
• Able to lift up to 30 pounds; computer literacy required.

Responsibilities

• Take reservations and answer questions via phone, email, and in-person.
• Check guests in and out, issue room keys, and process payments.
• Coordinate with housekeeping to manage room availability.
• Answer guest inquiries and complete paperwork promptly.
• Maintain excellent customer service during challenging situations.

Skills

Friendly and outgoing personality

Hospitality industry knowledge

Proficient in English

Additional language skills

Computer literacy

Customer-focused

Ability to lift up to 30 pounds

Job description

Benefits

• 401(k)
• Company parties
• Employee discounts
• Free uniforms
• Paid time off

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Overnight Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds