Front Desk Concierge – Elevate Guest Experience

Tapestry Conshohocken; North Carolina; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Discounted room rates at ConcordHotels

Training, development, and career-adv

Job summary

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk in an on-site, full-time role at Duke University area in Durham, NC. You will be the hub of guest interaction, ensuring a warm welcome and smooth departure experience throughout the stay.

Responsibilities include assisting guests, resolving concerns, processing charges, and staying informed about brand programs and offers. Flexibility for varied shifts is required in this hospitality-first environment.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Detail oriented

Flexibility

Education

High school diploma

Job description

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk in an on-site, full-time role at Duke University area in Durham, NC. You will be the hub of guest interaction, ensuring a warm welcome and smooth departure experience throughout the stay.

Responsibilities include assisting guests, resolving concerns, processing charges, and staying informed about brand programs and offers. Flexibility for varied shifts is required in this hospitality-first environment.