Guest Relations Agent

The Post Oak Hotel at Uptown Houston; Houston (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

401K

Opportunities for advancement

Employee discounts on dining, retail,

Complimentary parking

Volunteer opportunities

Job summary

The Post Oak Hotel at Uptown Houston is seeking a Guest Relations Agent to delight guests with curated experiences and ensure preferences are met during their stay. The role focuses on pre-arrival communication, guest profiling, and on-property service excellence.

Ideal candidates have Front Office experience, strong computer skills, and may speak multiple languages. Flexibility to work nights, weekends, and holidays is required; Forbes luxury standards apply.

Qualifications

• 1 year of Front Office Experience or equivalent.
• Excellent computer and word processing skills preferred.
• Previous hotel experience, luxury or Forbes experience preferred.
• Multiple languages a plus but not required.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Ability to lift 20 pounds on a regular basis and prolonged extended periods of standing.

Responsibilities

• Greet guests and welcome them in a friendly manner; ensure knowledge of all hotel and daily events.
• Build insightful guest profiles, collect and record all guest preference information and promote special hotel programs.
• Respond and resolve guest inquiries in Forbes standards.
• Resolves all guest problems and complaints.
• Demonstrate a thorough knowledge of all hotel services and outlets information, such as hours of operation, hotel policies and key personnel etc
• Maintain familiarity with local scene to provide relevant recommendations to guests.
• Communicate effectively with management and other departments to exceed guest expectations.
• Display professional conduct and integrity.

Skills

Front Office Experience

Computer Skills

Hotel Experience

Multilingual

Flexibility

Job description

The Post Oak Hotel is seeking a Guest Relations Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Guest Relations Agent will be responsible for communicating with guests during the prearrival experience and ensure preferences are met during their stay.

Responsibilities

• Greet guests and welcome them in a friendly manner; ensure knowledge of all hotel and daily events
• Build insightful guest profiles, collect and record all guest preference information and promote special hotel programs.
• Respond and resolve to guest inquiries in an empowered and prompt manner following Forbes standards.
• Resolves all guest problems and complaints.
• Demonstrate a thorough knowledge of all hotel services and outlets information, such as hours of operation, hotel policies and key personnel etc
• Maintain familiarity with local scene (shopping, restaurants, theatre, spa, live music, concerts and events) to provide relevant recommendations to guests in accordance to their preferences.
• Communicate effectively with management and other departments and assist when needed in order to exceed the guest's expectations.
• Display professional conduct, sound judgment, the highest level of professional integrity, and a strong work ethic

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity.
• 1 year of Front Office Experience or equivalent.
• Excellent computer and word processing skills preferred
• Previous hotel experience, luxury or Forbes experience preferred.
• Multiple languages a plus but not required.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Ability to lift 20 pounds on a regular basis and prolonged extended periods of standing.

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $16.00 - USD $16.00 /Hr.

Tipped Position

This position does not earn tips