In- Room Dining Order Taker

The Post Oak Hotel at Uptown Houston; Houston (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Multiple benefit plans to suit your需要

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work环境 where 以

Job summary

The Post Oak Hotel at Uptown Houston is seeking an In-Room Dining Order Taker to greet guests, take orders by phone or in person, and upsell menu items. You will possess detailed knowledge of food and beverage options and deliver impeccable service.

Responsibilities include recording orders accurately in the POS, coordinating with kitchen and service staff, and ensuring guest dietary needs are communicated.

Qualifications

• High School diploma or equivalent required.
• Experience in hotel or luxury dining preferred.
• Excellent listening and attention to detail for guest orders.

Responsibilities

• Take guest orders via phone and in person for In-Room Dining.
• Communicate special requests and dietary needs to kitchen and service teams.
• Post orders correctly in POS and coordinate with kitchen staff.
• Maintain cleanliness and proper handling of dining items.
• Close shifts with restocking and cleaning duties.
• Adhere to safety, security, and confidentiality policies.

Skills

Customer service

Attention to detail

Listening skills

Communication

Education

High School diploma or equivalent

Job description

Overview

The Post Oak Hotel is seeking an In-Room Dining Order Taker to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The In-Room Dining Order Taker will be responsible for taking guest orders through the phone and in-person as needed while possessing detailed knowledge of food and beverage items on the menu and upsell guest on additional items where appropriate.

Responsibilities

• Be familiar with all standards of performance excellence and adhere to these standards throughout our guests’ experience
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Ensure correct posting in POS system for communication to the service and kitchen department
• Help maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area
• Complete closing duties, including restocking items, cleaning as needed, etc.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
• Maintain confidentiality of proprietary information; protect company assets
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette
• Be knowledgeable about The Post Oak and its services

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• High School diploma or equivalent and/or experience in a hotel or a related field
• 1-3 years of restaurant experience
• Ability to listen effectively, strong attention to detail a must
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Physical demands:
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds
• Stand, sit, or walk for an extended period of time or for an entire work shift

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Posted Salary Range

USD $15.50 - USD $15.50 /Hr.

Tipped Position

This position earns tips