Overnight Fleet Dispatch Lead | Multi-Market

Cox Enterprises; Washington; On-site; USD 70,000 - 110,000; Full time

Job summary

Cox Fleet in the United States seeks a National Coordinator to serve as a subject matter expert in dispatch operations, managing the full lifecycle of fleet repairs and maintenance across markets.

This overnight role runs 4:00 PM–10:00 PM, with potential overtime. The coordinator will supervise, mentor teammates, and uphold Cox Fleet's standards for service quality and customer experience.

Qualifications

• HS diploma with 5 years’ experience in dispatch/logistics or related field (or alternative combo with 3+ years).
• Working knowledge of fleet maintenance operations, trucking industry standards, and transportation logistics.
• Excellent written and verbal communication across all levels of the organization.

Responsibilities

• Manage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events, from initial client request to repair completion.
• Ensure technicians receive service events quickly and request additional work when needed.
• Re-assign previous events not completed during first assignment.
• Assess each service event and dispatch to achieve the best results for the client.
• Audit open work requests across multiple markets for compliance with daily update requirements.
• Monitor open events, track estimated arrival times, and communicate delays or service concerns to customers and leadership.

Skills

Communication skills

Multi-tasking

Interpersonal skills

Problem solving

MS Office proficiency

Mathematical competence

Organizational skills

Education

High School Diploma/GED

Tools

MS Office

Dispatch systems

Email platforms

Job description

Cox Fleet in the United States seeks a National Coordinator to serve as a subject matter expert in dispatch operations, managing the full lifecycle of fleet repairs and maintenance across markets.

This overnight role runs 4:00 PM–10:00 PM, with potential overtime. The coordinator will supervise, mentor teammates, and uphold Cox Fleet's standards for service quality and customer experience.