Overnight EMS Flight Dispatch Coordinator

Superior Ambulance Service, Inc.; Elmhurst (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Superior Ambulance Service, Inc. is seeking a Flight Coordinator – Overnight to orchestrate flight operations for Superior Air Med, ensuring service excellence, patient transport safety, and regulatory compliance.

You will manage requests for helicopters, fixed wing, or ground transport while monitoring unit locations and crew readiness. The role emphasizes effective communication, rapid decision-making, and a strong focus on safety in a fast-paced EMS environment.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Licensed Emergency Medical Dispatcher is a plus but not required.
• CPR certification within 3 months of hire.
• CFC certification within 1 year of hire.
• Valid driver’s license.

Responsibilities

• Operates radios and uses computer applications to dispatch helicopters and fixed wing aircraft.
• Handles and accepts calls requesting medical transportation services.
• Possesses knowledge of range, capabilities and limitations of aircraft and vehicles.
• Ensures the most appropriate mode of transport and vehicle is assigned to each request.
• Collects and maintains accurate records of information, including pre and post-transport documentation and transport records.
• Verifies operational readiness of crews.
• Develop effective solutions for customer service issues.
• Ensure effective communications, both written and verbal.

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Superior Ambulance Service, Inc. is seeking a Flight Coordinator – Overnight to orchestrate flight operations for Superior Air Med, ensuring service excellence, patient transport safety, and regulatory compliance.

You will manage requests for helicopters, fixed wing, or ground transport while monitoring unit locations and crew readiness. The role emphasizes effective communication, rapid decision-making, and a strong focus on safety in a fast-paced EMS environment.