Flight Coordinator I

Automatic Data Processing, Inc.; Scottsdale (AZ); Hybrid; USD 45,000 - 50,000; Full time

Job summary

Automatic Data Processing, Inc. seeks a Medical Flight Coordinator Case Manager to oversee patient transfers by air or ground, coordinating speaking with hospitals, insurers, and families.

The position emphasizes accurate flight planning, regulatory compliance, and clear communication across clinical and flight teams. Responsibilities include coordinating schedules, briefing crews, tracking transport progress, and ensuring a high-touch experience for stakeholders while adhering to safety

Responsibilities

• Receiving and qualifying emergent and non-emergent requests for patient transfer, via air or ground ambulance, from Hospital Case Managers, Transfer Centers, Commercial Insurance Carriers, Corporate Partners and Private Families.
• Quoting, negotiating and coordinating day-to-day flight operations in accordance with all Federal and company regulations and requirements.
• Understanding Aircraft specifications, capabilities and aviation terminology to assist Operations in the scheduling of Aircraft and pending flights.
• Understanding medical conditions, terminology and flight physiology to appropriately communicate information to Clinical Manager and Medical Director in establishing patient transport status and coordination of transfer.
• Understanding Crew Resources and capabilities, both medical and flight.
• Briefing Flight and Medical Crews on all aspects of flights
• Fulfilling all special requests or notifications from Flight or Medical Crews.
• Monitoring the progress of all phases of transport and flight follow from departure through arrival.
• Updating All parties at each phase of the transport and providing a “high touch” experience for Case Managers, Corporate Partners, and Private Patient Families by being available to answer questions, address concerns and establish a level of comfort and trust.
• Implementing company’s safety procedures and policies, departmental procedures, and policies, as well as operational standards and procedures.
• Conducting periodic market research to determine competitive industry position.
• Utilizing CRM for collecting, organizing and analyzing key market information, opportunities and client data to promote company brand and services.
• Reporting directly to Flight Coordination Supervisor

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Arizona, Scottsdale, AZ, US

Salary Range: $45,000.00 To $50,000.00 Annually

As an Air AmbulanceMedical Flight Coordinator Case Manager, your primary responsibility will be tocoordinate all aspects of patient transfer, by air or ground, to ensurecontinuity of patient care in all phases of each Air Ambulance transport. Thesemay include, but are not limited to, transfers to a higher or specialized levelof care for acute patients i.e. rehab, cancer, transplant, pediatric,end-of-life, emergency out-of-country evacuations and commercial medical escortflights. This position requires on-siteoffice duties as well as work from home.Salary will be determined based on experience related to this position.

Medical FlightCoordinator Case Manager

Responsibilities

• Receiving andqualifying emergent and non-emergent requests for patient transfer, via air orground ambulance, from Hospital Case Managers, Transfer Centers, CommercialInsurance Carriers, Corporate Partners and Private Families.
• Quoting, negotiatingand coordinating day-to-day flight operations in accordance with all Federaland company regulations and requirements.
• UnderstandingAircraft specifications, capabilities and aviation terminology to assistOperations in the scheduling of Aircraft and pending flights.
• Understandingmedical conditions, terminology and flight physiology to appropriatelycommunicate information to Clinical Manager and Medical Director inestablishing patient transport status and coordination of transfer.
• UnderstandingCrewResources and capabilities, both medical and flight.
• Briefing Flight andMedical Crews on all aspects of flights
• Fulfilling allspecial requests or notifications from Flight or Medical Crews.
• Monitoring theprogress of all phases of transport and flight follow from departure througharrival.
• Updating All partiesat each phase of the transport and providing a “high touch” experience for CaseManagers, Corporate Partners, and Private Patient Families by being availableto answer questions, address concerns and establish a level of comfort and trust.
• Implementing companysafety procedures and policies, departmental procedures, and policies, as welloperational standards and procedures.
• Conducting periodicmarket research to determine competitive industry position.
• Utilizing CRM forcollecting, organizing and analyzing key market information, opportunities andclient data to promote company brand and services.
• Reporting directlyto Flight Coordination Supervisor

The schedule we are hiring for is Monday through Friday, 9pm MST to 5am.