Air Medical Dispatch Specialist — 24/7 Shifts

REMSA; Reno (NV); On-site; USD 3,031,000 - 4,408,000; Full time

Benefits offered by this job

401K retirement plan

Disability insurance (Short & LongTerm

Tuition reimbursement

AD&D & Life insurance

HSA with company contribution

Pet Insurance

11 holidays

PTO with cash-out option

Gym membership reimbursement

Employee Assistance & PTO Donation

Job summary

REMSA Health in Reno, NV is seeking a Care Flight Dispatcher (Air Medical Communications Specialist) to coordinate air medical resources, receive calls, prioritize requests, dispatch aviation assets, and maintain flight records.

This role requires open availability for days, nights, weekends and holidays, excellent communications, ability to multi-task in a computerized environment, and teamwork. EMT certification is desirable; prior air medical dispatch experience is a plus.

Qualifications

• Excellent verbal, written and interpersonal communications skills required.
• 2+ years of prior customer service experience preferred.
• Ability to multi-task in a highly computerized environment required.
• Ability to follow detailed and structured process, while providing a high level of customer service required.
• Ability to type 30 WPM required.
• Medical terminology knowledge preferred.
• Prior or current EMT certification desirable, but not required.
• Prior air medical dispatch experience a plus.
• Ability to work as a team.

Responsibilities

• Coordinate air medical resources and prioritize requests.
• Receive calls from requestors and dispatch appropriate assets.
• Maintain contact with requestors and accurate flight records.
• Work in a highly computerized environment with attention to detail.
• Collaborate effectively as part of a team.

Skills

Excellent communication

Customer service

Multi-tasking

Attention to detail

Typing 30 WPM

Medical terminology

EMT certification desirable

Air medical dispatch

Team player

Job description

REMSA Health in Reno, NV is seeking a Care Flight Dispatcher (Air Medical Communications Specialist) to coordinate air medical resources, receive calls, prioritize requests, dispatch aviation assets, and maintain flight records.

This role requires open availability for days, nights, weekends and holidays, excellent communications, ability to multi-task in a computerized environment, and teamwork. EMT certification is desirable; prior air medical dispatch experience is a plus.