Overnight Dispatch Coordinator

Ruan; Marianna (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Ruan is hiring for a full-time onsite Dispatcher in Marianna, FL. The role follows an alternating 3-4 day on/off schedule with hours from 4:00 PM to 4:00 AM.

You will coordinate movement of customer products, assign workload to drivers, and ensure DOT compliance while capturing data in TMS in near real-time. Responsibilities include directing drivers, monitoring performance, resolving scheduling issues, and maintaining effective communication with customers on service impacts.

Qualifications

• Education: High school diploma/GED or equivalent work experience.
• Experience: 1-2 years in Transportation, dispatching, terminal assistant, or related fields.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within assigned area and optimize driver/equipment use.
• Direct and schedule drivers' work; notify assignments to ensure on-time movement of goods.
• Monitor driver activities and performance; resolve daily service and scheduling issues.
• Communicate with customers regularly about service impacts and expectations.
• Maintain data in dispatch systems: driver activities, trips, hours, tickets, and reports.
• Ensure safety practices are followed across dispatch operations.

Skills

Communication skills

DOT rules knowledge

Dispatch coordination

Driver scheduling

Education

High school diploma/GED

Tools

Ruan TMS

Microsoft Office

Job description

This is a full-time position working onsite in Marianna, FL.

Schedule:Alternating schedule - 3-4 days on 3-4 days off.

Hours:4:00 PM-4:00 AM

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.