Overnight Dispatch Coordinator

RUA; Marianna (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability, 


Life, 401K, PTO

Job summary

Ruan in Marianna, FL is seeking a full-time on-site Dispatcher/Terminal Assistant. Alternating schedule—3-4 days on, 3-4 days off—with hours 4:00 PM to 4:00 AM.

You will coordinate the timely movement of customer product, assign workload to drivers, monitor movements, and ensure DOT-compliant operations using the Ruan TMS. Responsibilities include ensuring on-time pickups/deliveries, directing drivers, monitoring performance, resolving service issues, tracking driver hours, communicating with

Qualifications

• Education: High school diploma/GED or equivalent work experience.
• Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within the assigned area.
• Direct and schedule drivers' work and notify them of assignments.
• Identify and resolve daily service and scheduling issues and communicate with customers.
• Monitor drivers' hours of service to prevent DOT violations.
• Prepare data and paperwork in dispatch systems and update records in real time.
• Promote safety in all areas of dispatch.

Skills

DOT regulations

Dispatch software

Driver supervision

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Dispatch system

Job description

This is a full-time position working onsite in Marianna, FL.

Schedule: Alternating schedule - 3-4 days on 3-4 days off.

Hours: 4:00 PM-4:00 AM

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and escape service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service