Dispatch Coordinator

Socket.dev; Fort Wayne (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K

Paid time off

Job summary

Socket.dev is seeking a Dispatch Coordinator on-site in Fort Wayne, IN to manage nightly operations. The role runs Monday through Friday, with hours from 11 PM to 8 AM, ensuring timely pickup and delivery and adherence to DOT regulations.

You will assign workloads to drivers, monitor movements, and use our dispatch systems to capture data in near real time, while prioritizing safety and customer satisfaction.

Qualifications

• Education: High school diploma or GED or equivalent work experience.
• 1-2 years in Transportation, dispatching, terminal assistant, customer service or related experience.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations.
• Direct and schedule drivers' work; notify assignments to ensure on-time movement of goods.
• Identify and resolve daily service and scheduling issues; maintain professional communication with customer contacts on issues impacting service.
• Monitor drivers' hours of service to prevent DOT violations.
• Update driver and dispatch information into the dispatch system in real time.
• Maintain and promote safety in all areas of dispatch.

Skills

Excellent written and verbal comm

DOT rules knowledge

Microsoft Office Suite proficiency

Education

High school diploma / GED

Tools

Microsoft Office Suite

Job description

This Dispatch Coordinator position works on-site in Fort Wayne, IN

Schedule: Monday - Friday

Hours: 11PM to 8AM

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Qualifications

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits:

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.