Dispatch Coordinator

RUA; Grand Rapids (MI); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Job summary

Ruan in Grand Rapids, MI is seeking a full-time Dispatcher to coordinate timely pickup and delivery, assign workload to drivers, and monitor movements using dispatch systems.

You will ensure DOT compliance, communicate with customers, and document driver activities, hours, and tickets. Requires 1-2 years in transportation or dispatch, high school diploma, and strong Microsoft Office skills.

We offer a stable on-site role with a competitive pay range and benefits in Grand Rapids.

Qualifications

• Education: High school diploma/GED or equivalent work experience.
• Experience: 1–2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within assigned area.
• Direct and schedule drivers' work; notify drivers of assignments for on-time movement of goods.
• Identify and resolve daily service and scheduling issues; maintain timely communication with customer contacts.
• Monitor drivers' hours of service to prevent DOT violations.
• Prepare and process data and paperwork; update dispatch information in real time.
• Promote safety in all areas of dispatch.

Skills

Excellent communication

DOT regulations knowledge

MS Office proficiency

Dispatch systems experience

Education

High school diploma/GED

Tools

Dispatch software

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

This is a full time position working onsite in Grand Rapids, MI

Pay Range-$19.86-$31.78

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits: Ruan provides benefits which include:

• Medical
• Dental
• Vision
• Disability
• Life
• as well as 401K and Paid Time Off

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