Dispatch Coordinator

Ruan; Grand Rapids (MI); Hybrid; USD 56,895,000 - 91,059,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Job summary

Ruan in Grand Rapids, MI seeks a Transportation Dispatcher to coordinate timely pickup and delivery of customer orders, assign workload to drivers, and monitor movements for on-time service. You will ensure safety and DOT compliance while using dispatch systems to capture data with near real-time accuracy.

Responsibilities include directing drivers, communicating schedules, resolving issues, and maintaining thorough documentation.

Qualifications

• High school diploma or equivalent required; related work acceptable.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations is required.

Responsibilities

• Coordinate timely pickup and delivery of orders within assigned area.
• Direct and schedule drivers' work to maximize efficiency.
• Notify drivers of assignments to ensure on-time movements.
• Monitor driver activities and performance regularly.
• Resolve daily service and scheduling issues and communicate with customers.
• Monitor hours of service to prevent DOT violations.
• Maintain driver paperwork and update dispatch information in real time.

Skills

Communication skills

DOT rules knowledge

Dispatch systems knowledge

Education

High school diploma/GED

Tools

Microsoft Office Suite

Dispatch system

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

This is a full time position working onsite in Grand Rapids, MI

Pay Range-$19.86-$31.78

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits: Ruan provides benefits which include:

• Medical
• Dental
• Vision
• Disability
• Life
• as well as 401K and Paid Time Off

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