Dispatch Coordinator - Overnight

RUA; Fort Wayne (IN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Job summary

Ruan is seeking a Dispatch Coordinator for an on-site role in Fort Wayne, IN. The position runs Monday–Friday from 11 PM to 8 AM, coordinating the timely movement of customer products and assigning workload to drivers with DOT compliance and real-time data capture in dispatch systems.

The role requires 1–2 years in transportation or dispatch, high school diploma, and strong communication skills. Candidates must be familiar with DOT rules and proficient in Microsoft Office; safety and efficiency

Qualifications

• Education: High school diploma or GED.
• 1-2 years of Transportation, dispatching, or related experience.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations.

Responsibilities

• Coordinate timely pickup and delivery of orders within the assigned area, maximizing driver utilization.
• Direct and schedule drivers' work and assign on-time movements.
• Monitor and resolve daily service and scheduling issues; maintain professional communication with customers.
• Monitor drivers’ hours of service to prevent DOT violations.
• Update driver and dispatch information in dispatch systems in real time.
• Promote safety in all areas of dispatch.

Skills

Customer service

DOT rules

Dispatcher software

MS Office

Education

High school diploma

Tools

Dispatch systems

Job description

This Dispatch Coordinator position works on-site in Fort Wayne, IN

Schedule: Monday - Friday

Hours: 11PM to 8AM

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

• Medical
• Dental
• Vision
• Disability
• Life
• 401K
• Paid Time Off