Overnight Dispatch Coordinator

Ruan Transportation Management Systems; Marianna (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Ruan Transportation Management Systems in Marianna, FL is seeking a full-time onsite Dispatcher to manage daily logistics and driver movements. This role follows an alternating schedule with shifts from 4:00 PM to 4:00 AM, with 3-4 days on and 3-4 days off.

Responsibilities include directing and scheduling drivers, ensuring on-time pickups and deliveries, monitoring hours of service, and maintaining accurate paperwork in dispatch systems.

Responsibilities

• Coordinate timely pickup and delivery of customer orders in the assigned area.
• Direct and schedule drivers, assign work to maximize efficiency.
• Monitor driver activities and performance to ensure service quality.
• Identify and resolve daily service and scheduling issues; inform management as needed.
• Monitor drivers' hours of service to prevent DOT violations.
• Maintain timely communication with customers on issues impacting service and expectations.
• Accurately update driver and dispatch information in the dispatch system real-time.

Job description

This is a full-time position working onsite in Marianna, FL.
Schedule: Alternating schedule - 3-4 days on 3-4 days off.
Hours: 4:00 PM-4:00 AM

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and escalation service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.