Dispatch Coordinator

RadNet, Inc.; Lafayette (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life Insurance

401K

Paid Time Off

Job summary

RadNet, Inc. in Lafayette, IN seeks a Transportation Dispatcher to coordinate timely pickups and deliveries, assign workloads to drivers, monitor movements, and resolve scheduling issues while ensuring DOT compliance and real-time data entry in the TMS.

The role requires 1–2 years in transportation or dispatch, strong communication skills, and proficiency with dispatch software and MS Office. You will maintain safety, track hours of service, and keep customers informed with timely updates.

Qualifications

• Education: High school diploma/GED or equivalent work experience.
• Experience: 1-2 years in Transportation, dispatching, terminal assistant, customer service or related experience.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate the timely pickup and delivery of all customer orders within the assigned area while maintaining customer expectations.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency.
• Identify and resolve daily service and scheduling issues. Inform and resolve service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Accurately prepare and process data and paperwork including updating driver and dispatch information into dispatch system in near real-time.
• Monitor and promote safety in all areas of dispatch.

Skills

Written communication

Verbal communication

DOT rules knowledge

Dispatch software

MS Office

Education

High school diploma or GED

Tools

Dispatch systems

MS Office

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and resolve service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits:

• Medical
• Dental
• Vision
• Disability
• Life
• 401K
• Paid Time Off