Overnight Concierge

Bozzuto; Atlanta (GA); On-site; USD 44,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid time off

401k match

Tuition reimbursement

Diversity & inclusion

Job summary

Bozzuto in Atlanta is seeking an Overnight Concierge to greet residents and prospects, deliver exceptional service, and maintain a welcoming community. You will own first impressions, build relationships, and tailor interactions to individual needs while juggling front desk duties and package management.

The role requires 2+ years in hospitality or related fields, excellent communication, a neat professional appearance, and comfort with various software.

Qualifications

• 2+ years in hospitality, retail, travel or hotel environments.
• Outstanding written and verbal communication.
• Professional appearance and customer-focused mindset.
• Comfort with various software and apps.
• Attention to detail and anticipating customer needs.
• Ability to lift up to 25 pounds.

Responsibilities

• Resolve resident and prospect inquiries with care and timely assistance.
• Plan and execute events to engage residents and foster community.
• Maintain a consistently positive experience and well-kept community.
• Generate awareness and excitement via social media.
• Encourage residents to share feedback and reviews.
• Organize front desk logs, package rooms, and reservations; weekend/evening shifts.

Skills

Hospitality experience

Communication skills

Professional appearance

Tech proficiency

Customer-focused

Job description

At Bozzuto, every team member shares a deep commitment to doing good for those around us . We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.

Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.

Primary Responsibilities:

As the Overnight Concierge, you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction. That’s why you know the names and favorite things of all of your customers (including the four-legged ones).

As an Overnight Concierge , your primary responsibilities include:

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

What You Bring to Us:

• 2+ years’ experience in a hospitality, retail, travel or hotel environment
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

This position is eligible for additional bonus opportunities.

Salary Range

$43,680—$45,000 USD

When you join Bozzuto, you’re not just accepting a job; you are becoming part of a community that cares about your overall well‑being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award‑winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.

Working on our team and in this position, you can expect:

• Competitive compensation.
• Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Paid leave. We provide 20 days of paid time off plus holidays.
• Retirement planning. We offer a 401k program with a company match.
• Tuition reimbursement. Plus, many other programs to support career development and growth.
• A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.

Bozzuto is proudly an Equal Opportunity Employer.

Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.