Overnight Concierge & Community Experience Host

Bozzuto; Atlanta (GA); On-site; USD 44,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness benefits

Paid leave

Retirement planning

Tuition reimbursement

A place you belong

Bonus opportunities

Job summary

Bozzuto in Atlanta is seeking an Overnight Concierge to welcome residents and prospects, creating stellar first impressions and ongoing positive relationships. You’ll personalize every interaction and know the names and favorite things of all of your customers (including the four-legged ones).

Your primary responsibilities include solving problems, event planning, building brand loyalty, social media engagement, and front desk organization, with weekend or evening shifts as needed.

Qualifications

• 2+ years’ experience in hospitality, retail, travel or hotel environments.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

Skills

Hospitality experience

Excellent communication

Professional appearance

Detail-oriented

Customer-focused

Ability to lift 25 pounds

Job description

Bozzuto in Atlanta is seeking an Overnight Concierge to welcome residents and prospects, creating stellar first impressions and ongoing positive relationships. You’ll personalize every interaction and know the names and favorite things of all of your customers (including the four-legged ones).

Your primary responsibilities include solving problems, event planning, building brand loyalty, social media engagement, and front desk organization, with weekend or evening shifts as needed.