Overnight Community Technician — Crisis Support & Shelter

BRC - Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance and paid training

Job summary

BRC - Bowery Residents' Committee, Inc. seeks a Community Technician to support individuals experiencing homelessness on a 37.5-hour weekly schedule. This full-time, frontline role provides crisis response, safety supervision, and documentation across a 24/7 program.

No prior shelter experience required; we value empathy, good judgment, and the ability to stay calm under pressure. Certifications will be provided or supported by BRC.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

De-escalation

Crisis intervention

Communication skills

Basic computer proficiency

Education

High School diploma or GED

Tools

CPR

First Aid

Narcan training

Job description

BRC - Bowery Residents' Committee, Inc. seeks a Community Technician to support individuals experiencing homelessness on a 37.5-hour weekly schedule. This full-time, frontline role provides crisis response, safety supervision, and documentation across a 24/7 program.

No prior shelter experience required; we value empathy, good judgment, and the ability to stay calm under pressure. Certifications will be provided or supported by BRC.