Community Technician - Crisis Support & Safety

brc; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and dental insurance starting 


3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance and paid training

Flexible Spending Accounts (healthcare

mission-driven team committed to staff

Job summary

BRC is seeking a Community Technician to provide consistent, trusted presence for individuals experiencing homelessness. You will monitor safety, support residents during crises, document incidents, and assist with meals and routines in a 24/7 program with mandatory overtime.

This frontline role emphasizes trauma-informed care, de-escalation, and teamwork. No prior shelter experience required; strong judgment, empathy, and the ability to stay calm under pressure are essential.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Empathy

Crisis intervention

Trauma-informed care

Communication skills

Basic computer proficiency

Education

High School diploma or GED

Job description

BRC is seeking a Community Technician to provide consistent, trusted presence for individuals experiencing homelessness. You will monitor safety, support residents during crises, document incidents, and assist with meals and routines in a 24/7 program with mandatory overtime.

This frontline role emphasizes trauma-informed care, de-escalation, and teamwork. No prior shelter experience required; strong judgment, empathy, and the ability to stay calm under pressure are essential.