Overnight Member Experience & Sales Associate

24 Hour Fitness USA, LLC; Hayward (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Complimentary gym membership

Health coverage

Job summary

24 Hour Fitness USA, LLC is seeking an Overnight Sales & Service Associate to greet members, assist with enrollments, and provide tours and information about club amenities. The role emphasizes exceptional customer service, a friendly front-desk presence, and resolving member questions to support a best-in-class guest experience.

The SSO will work overnight, maintain a clean and welcoming environment, and participate in promotional activities while building relationships with members and

Qualifications

• High school diploma or GED is required.
• CPR and AED certification is required and provided by the employer.
• Must complete SSO training prior to working alone at the front desk.

Responsibilities

• Greet members and guests, assist enrollment and provide tours.
• Respond to member concerns and escalate as needed.
• Maintain clean and safe club environments on the floor and in locker rooms.
• Promote in-club promotions and refer guests to services.

Skills

Customer service

Communication

Organization

Multi-line phone handling

Computer skills

Education

High School diploma or GED

CPR & AED certification

SSO training completion

Tools

24 Hour Fitness systems

Job description

24 Hour Fitness USA, LLC is seeking an Overnight Sales & Service Associate to greet members, assist with enrollments, and provide tours and information about club amenities. The role emphasizes exceptional customer service, a friendly front-desk presence, and resolving member questions to support a best-in-class guest experience.

The SSO will work overnight, maintain a clean and welcoming environment, and participate in promotional activities while building relationships with members and