Overnight Club Concierge & Member Experience

BFit Gyms; Riverside (CA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Complimentary gym membership

Job summary

24 Hour Fitness is seeking a Sales & Service Overnight (SSO) to support a 24-hour club and uphold service commitments. You will engage members and guests with consultative, helpful conversations, guiding them toward fitness goals while maintaining a welcoming club environment.

The role emphasizes resolving concerns, assisting with tours, and promoting Personal Training and Add-On memberships, with a strong focus on a best-in-class member experience on overnight shifts.

Qualifications

• High school diploma or GED required.
• CPR & AED certification from an approved organization required (provided by 24 Hour Fitness).
• Must complete SSO training prior to working alone at the front desk.

Responsibilities

• Greet members with a friendly check-in and address needs promptly.
• Answer membership questions and conduct tours as needed.
• Resolve member concerns and escalate when appropriate.
• Maintain a clean, safe club floor and locker rooms; support team cleans.
• Promote in-club promotions and Personal Training/add-on memberships.

Skills

Customer service

Communication skills

Organization skills

Attention to detail

Computer skills

Verbal communication

Education

High School diploma or GED

CPR & AED certification

SSO training prior to front desk work

Tools

24 Hour Fitness systems

Multi-line phone systems

Job description

24 Hour Fitness is seeking a Sales & Service Overnight (SSO) to support a 24-hour club and uphold service commitments. You will engage members and guests with consultative, helpful conversations, guiding them toward fitness goals while maintaining a welcoming club environment.

The role emphasizes resolving concerns, assisting with tours, and promoting Personal Training and Add-On memberships, with a strong focus on a best-in-class member experience on overnight shifts.