Overnight Gym Concierge & Member Experience

BFit Gyms; Lakewood (CA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Complimentary gym membership

Group life and accident insurance

Job summary

24 Hour Fitness seeks an Overnight Sales & Service Associate to join the Club Operations team. The SSO serves members and guests, delivering a welcoming, informative experience during a dedicated overnight shift and upholding our service commitments to a clean, friendly, well-maintained gym.

You will engage members at check-in, answer questions about memberships, tours, amenities, and promotions, and help connect new members with Personal Training.

Qualifications

• High School diploma or GED.
• CPR and AED certification required (provided by company).
• Must complete SSO training before working alone at the front desk.
• 6–12 months experience in customer service.

Responsibilities

• Greet members, check-in, and promptly assist needs.
• Maintain relationships and respond to member questions.
• Resolve concerns or escalate through management.
• Keep club floor and locker rooms clean and safe.
• Conduct regular team cleans and identify equipment in need of service.
• Give tours, discuss amenities, and help new members connect with Personal Training.
• Promote in-club promotions and add-on memberships.

Skills

Membership sales processes

Computer skills

Customer service

Communication skills

Organization

Attention to detail

Education

High School diploma

CPR & AED certification

SSO training

Tools

Club systems

Job description

24 Hour Fitness seeks an Overnight Sales & Service Associate to join the Club Operations team. The SSO serves members and guests, delivering a welcoming, informative experience during a dedicated overnight shift and upholding our service commitments to a clean, friendly, well-maintained gym.

You will engage members at check-in, answer questions about memberships, tours, amenities, and promotions, and help connect new members with Personal Training.