Overnight Client Experience Specialist

Crane Worldwide Logistics LLC; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Quarterly incentives

Paid time off 17 days (136 hours)

Medical, dental and vision benefits

Tuition reimbursement

Employee recognition program

Volunteer time off

Employee discounts

Wellness incentives

Job summary

Crane Worldwide Logistics LLC is seeking a Sr. Client Service Specialist for the third shift.

This full-time role focuses on responding to orders, client inquiries, invoice questions, and complaints, while tracking problem areas and ensuring timely resolutions. The position requires 2-4 years of client service experience and a high school diploma or GED, with tasks including deviation handling and thorough documentation.

Qualifications

• Strong customer-service focus and communication skills.
• Ability to manage multiple inquiries and orders concurrently.
• Experience resolving issues with orders and service delivery.

Responsibilities

• Responds to orders and general client inquiries, invoice questions, and client complaints.
• Records consistent problem areas and tracks resolutions.
• Resolves issues with orders, delivery dates, or service to ensure client satisfaction.
• Determines root cause of problems and explains best solutions; expedites corrections and follows up.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a Sr. Client Service Specialist for the third shift.

This full-time role focuses on responding to orders, client inquiries, invoice questions, and complaints, while tracking problem areas and ensuring timely resolutions. The position requires 2-4 years of client service experience and a high school diploma or GED, with tasks including deviation handling and thorough documentation.