Overnight Bilingual Support Specialist - Growth & Perks

Uline Inc.; Ontario (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays & generous PTO

Tuition assistance

On-site facilities

Job summary

Uline Inc. is seeking a Bilingual Overnight Customer Support Specialist to handle orders, inquiries, and product guidance on a fast-paced overnight shift at our Ontario, CA location.

You will build customer relationships, provide solutions, and deliver legendary service with top-notch training and tools. The role emphasizes problem-solving, strong communication, and language skills in English and Spanish.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders and inquiries via phone, email, and chat.
• Provide product recommendations and answer pricing/shipping questions.
• Build strong business relationships with customers.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline Inc. is seeking a Bilingual Overnight Customer Support Specialist to handle orders, inquiries, and product guidance on a fast-paced overnight shift at our Ontario, CA location.

You will build customer relationships, provide solutions, and deliver legendary service with top-notch training and tools. The role emphasizes problem-solving, strong communication, and language skills in English and Spanish.