Overnight Auditor: Guest-Focused Hotel Ops

mcrhotels.com; Charlotte (NC); Hybrid; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance after 30 days

Zusammenfassung

Canopy by Hilton Charlotte Southpark is hiring a Night Auditor to ensure accurate overnight reporting, security, and guest satisfaction. You will be part of a team delivering clean, friendly, and safe hotel service throughout the night shift.

Prior hospitality or service industry experience is preferred, with a positive, can-do attitude and reliability for late hours. The role emphasizes adherence to guidelines, effective communication, and teamwork to maintain our high standards.

Qualifikationen

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving concerns.
• Communication Skills: Must be able to convey information clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Willing to work evenings, nights, weekends, and holidays.
• Clock-in/Out: Arrive on time and clock out as scheduled.
• Breaks: Clock in/out for breaks as scheduled.
• Call Outs: Provide sufficient notice when calling out.

Aufgaben

• Overnight audit-related reports must be completed and sent out by the designated time.
• Maintain overnight security measures and guest safety protocols.
• Receive and note all incoming mail per daily shift checklist.
• Assist with other duties as assigned by supervisor.

Kenntnisse

Hospitality experience

Customer service

Communication skills

Teamwork

Follow guidelines

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Canopy by Hilton Charlotte Southpark is hiring a Night Auditor to ensure accurate overnight reporting, security, and guest satisfaction. You will be part of a team delivering clean, friendly, and safe hotel service throughout the night shift.

Prior hospitality or service industry experience is preferred, with a positive, can-do attitude and reliability for late hours. The role emphasizes adherence to guidelines, effective communication, and teamwork to maintain our high standards.