Overnight Auditor & Guest Services Lead

DoubleTree Suites by Hilton Charlotte SouthPark; Charlotte (NC); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision (HSA)

Company-paid disability & life保险

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Zusammenfassung

DoubleTree Suites by Hilton Charlotte SouthPark is seeking a Night Auditor to maintain financial accuracy during overnight hours and ensure guest satisfaction. The role reconciles daily revenue, prepares reports, and acts as the guest service point of contact between shifts.

Responsibilities include auditing procedures, balance of cash, wake-up call coordination, and operating the front office systems for the next day. A background in guest services and a high school diploma are preferred.

Qualifikationen

• Strong numerical and reconciliation skills.
• Ability to work independently overnight.
• Excellent communication and guest service skills.
• Strong organizational and multitasking abilities.
• Professionalism and reliability under minimal supervision.

Aufgaben

• Conduct daily audit procedures in compliance with hotel and company standards.
• Verify and follow up on wake-up call requests.
• Balance and reconcile cash receipts and transactions, ensuring timely deposits.
• Reset front office systems and operations for the upcoming business day.
• Serve as Guest Service representative and Manager on Duty overnight.
• Operate the PBX system during the audit shift.
• Participate actively in front office meetings and training sessions.
• Greet and assist guests with a welcoming and professional demeanor.
• Other duties as assigned.

Kenntnisse

Numerical and reconciliation skills

Independent overnight work

Communication and guest service

Organizational and multitasking

Professionalism and reliability

Ausbildung

High school diploma or equivalent

Jobbeschreibung

DoubleTree Suites by Hilton Charlotte SouthPark is seeking a Night Auditor to maintain financial accuracy during overnight hours and ensure guest satisfaction. The role reconciles daily revenue, prepares reports, and acts as the guest service point of contact between shifts.

Responsibilities include auditing procedures, balance of cash, wake-up call coordination, and operating the front office systems for the next day. A background in guest services and a high school diploma are preferred.