Overnight Guest Services Leader & Night Auditor

Doubletree-Charlotte; Charlotte (NC); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

HSA available

Company-paid disability & life ins.

401(k) with match

Job summary

DoubleTree Charlotte, part of HM Alpha Hotels & Resorts, is seeking a Night Auditor to reconcile daily revenue, run reports, and serve as the Guest Services contact during the overnight shift to keep operations seamless between days. The part-time, third-shift position requires strong numerical accuracy, independent decision-making, and excellent guest service skills.

A high school diploma is required, and a background check will be completed; benefits include medical options, EAP, and a 401(k)

Qualifications

• High school diploma or equivalent required.
• Guest Service or Front Desk experience preferred.
• Background check required.

Responsibilities

• Conduct daily audit procedures in compliance with hotel and company standards.
• Verify and follow up on wake-up call requests.
• Balance and reconcile cash receipts and transactions, ensuring timely deposits.
• Reset front office systems and operations for the upcoming business day.
• Serve as Guest Service representative and Manager on Duty overnight.
• Operate the PBX system during the audit shift.
• Participate actively in front office meetings and training sessions.
• Greet and assist guests with a welcoming and professional demeanor.
• Other duties as assigned.

Skills

Numerical accuracy

Independent work

Guest service

Communication

Organization

Professionalism

Education

High school diploma or equivalent

Tools

PBX system

Job description

DoubleTree Charlotte, part of HM Alpha Hotels & Resorts, is seeking a Night Auditor to reconcile daily revenue, run reports, and serve as the Guest Services contact during the overnight shift to keep operations seamless between days. The part-time, third-shift position requires strong numerical accuracy, independent decision-making, and excellent guest service skills.

A high school diploma is required, and a background check will be completed; benefits include medical options, EAP, and a 401(k)