Overnight Airport Passenger Concierge (Spanish-speaking)

Unifi Aviation, LLC; New York (NY); On-site; USD 24,000 - 34,000; Part time

Job summary

Unifi Aviation, LLC is seeking Passenger Service Agents in Jamaica, NY for overnight and PM shifts on a part-time, non-exempt basis. You will greet passengers, assist with check-in, and guide travelers through the airport processes with a focus on safety and service.

Fluency in Spanish is required, along with excellent customer service, physical endurance for lifting and moving items, and a flexible schedule including nights, weekends, and holidays.

Qualifications

• MUST BE FLUENT IN SPANISH.
• Exceptional customer service abilities required.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.

Skills

Fluent in Spanish

Customer service

Job description

Unifi Aviation, LLC is seeking Passenger Service Agents in Jamaica, NY for overnight and PM shifts on a part-time, non-exempt basis. You will greet passengers, assist with check-in, and guide travelers through the airport processes with a focus on safety and service.

Fluency in Spanish is required, along with excellent customer service, physical endurance for lifting and moving items, and a flexible schedule including nights, weekends, and holidays.