Airport Passenger Service Agent - JFK - AeroMexico

Unifi; New York (NY); Vor Ort; USD 19.000 - 30.000; Teilzeit

Zusammenfassung

Unifi in New York is seeking a Part-Time Passenger Service Agent to assist travelers, handle check-in and ticketing tasks, and guide passengers through essential processes. The role emphasizes friendly, high-quality service in a fast-paced environment.

The position requires fluent Spanish, physical stamina for lifting and moving luggage, and availability to work nights, weekends, and holidays. Airport safety protocols and customer-first mindset are essential.

Qualifikationen

• MUST BE FLUENT IN SPANISH.
• Ability to showcase exceptional customer service to all clients.
• Must be able to walk, climb, bend, kneel, crawl, and stoop regularly.
• Must lift/carry/push/pull items of 70 pounds and/or more regularly.
• Able to work in extreme conditions and in small spaces.
• Flexible schedule including nights, weekends and holidays.

Aufgaben

• Assist passengers with a smile through arrival and check-in, including support for passengers with special needs.
• Operate a computerized system for ticketing and check-in (boarding, baggage, reservations, complaints).
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents with wheelchairs, strollers, and gate-checked bags for loading and delivery.

Kenntnisse

Fluent in Spanish

Customer service

Jobbeschreibung

Part Time Days

Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday Overnight shift 10:30pm Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday P.M. shift 12:00pm

Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.


• Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.


• Direct passengers through Customs, Immigration, and Quarantine.


• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.

Qualifications

• MUST BE FLUENT IN SPANISH.


• Ability to showcase exceptional customer service abilities to all cliental.


• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.


• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.


• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.


• Flexible schedule allowing work during nights, weekends, and holidays.

" Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."\