Airport Passenger Service Agent - JFK - AeroMexico

Unifi Aviation LLC; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Unifi Aviation LLC in New York is seeking a Passenger Service Agent to greet passengers, assist with check-in and ticketing, and deliver first-class service at the airport.

The role requires fluent Spanish, the ability to handle luggage, stand for long periods, and work nights, weekends and holidays in a dynamic, customer-facing environment.

Qualifications

• Fluent in Spanish required.
• Exceptional customer service skills essential.
• Ability to stand, walk, lift and maneuver luggage for extended periods.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Assist passengers with check-in and ticketing, using computer systems.
• Provide friendly, first-class customer service at the airport.
• Direct passengers through boarding and other airport processes as needed.
• Support passengers with special needs such as wheelchair assistance and VIP travelers.

Skills

Fluent in Spanish

Excellent customer service

Physical stamina

Flexible schedule

Job description

N.B.: INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED.

AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.

Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.

Qualifications

• MUST BE FLUENT IN SPANISH.
• Ability to showcase exceptional customer service abilities to all cliental.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.
• Flexible schedule allowing work during nights, weekends, and holidays.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.