Overnight

Planet Fitness - Baseline Fitness; West Saint Paul (MN); Vor Ort; USD 34.385.000 - 45.847.000; Vollzeit

Zusammenfassung

Planet Fitness - Baseline Fitness is seeking a friendly front-desk associate to welcome potential members, sign up new members, lead tours, and ensure a positive member experience.

Responsibilities include checking members in, answering information calls, resolving routine member service issues, and maintaining club cleanliness. The role emphasizes strong communication, problem solving, and teamwork in a gym environment.

Qualifikationen

• Strong customer service skills.
• Basic computer proficiency.

Aufgaben

• Greet and assist potential members, provide a great customer experience.
• Handle front desk tasks including information calls, check-ins, tours, and sign-ups.
• Address member service issues and escalate to Club Manager as needed.
• Maintain cleanliness and neatness of the club.
• Assist with scheduling and shift-related duties as required.

Kenntnisse

Customer service

Basic computer skills

Jobbeschreibung

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time