Overnight

Planet Fitness - Baseline Fitness; Duluth (MN); Presencial; USD 30.000 - 36.000; Jornada completa

Descripción de la vacante

Planet Fitness - Baseline Fitness in Duluth, MN seeks a friendly front desk associate to greet members, sign up new members, and guide tours, creating a welcoming, positive gym experience.

You will handle front desk tasks, process info calls, help with account changes, and coordinate with the Club Manager on member issues, while keeping the club clean and organized.

This role requires strong communication, diplomacy with members and coworkers, and reliable attendance on a rotating shift schedule.

Formación

• Strong customer service skills.
• Basic computer proficiency.
• Ability to lift up to 50 lbs and stand for long periods.

Responsabilidades

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, info calls, check-ins, sign-ups, and tours.
• Facilitate member services issues and coordinate with Club Manager/Assistant Manager as needed.
• Maintain the neatness and cleanliness of the club.

Conocimientos

Customer service

Communication

Problem solving

Diplomacy

Herramientas

POS system

Descripción del empleo

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time