Overnight

Planet Fitness - Baseline Fitness; Aurora (CO); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a member service associate to greet potential members, sign up new members, and conduct tours. You will manage front desk tasks, answer information calls, and assist members with account changes while maintaining a clean, welcoming club environment.

The role emphasizes strong customer service and basic computer skills, with opportunities for continued training and growth within a busy fitness club.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Ability to greet members and handle inquiries.

Responsibilities

• Greet and meet potential members to create a positive experience.
• Handle front desk tasks including check-ins, information calls, sign-ups, and member tours.
• Assist with member services issues and escalate to Club Manager as needed.
• Help maintain cleanliness and organization of the club.
• Participate in training and ensure policy compliance.

Skills

Customer service

Communication

Computer literacy

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time