Overnight

Planet Fitness - Baseline Fitness; Lakeville (MN); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Lakeville, MN is seeking a friendly front desk associate to drive new member sales and ensure a positive Member Experience.

You will greet potential members, conduct tours, process sign-ups, handle information calls, and assist with account changes while keeping the club clean and welcoming.

The role requires strong customer service, basic computer skills, and the ability to lift up to 50 lbs occasionally, with 4 eight-hour shifts per week.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Ability to greet and assist members and sign up new members.

Responsibilities

• Greet and assist potential members to provide a positive experience.
• Handle front desk tasks, info calls, check-ins, sign-ups, and tours.
• Address member services issues and escalate to Club Manager as needed.
• Maintain cleanliness of the club.
• Assist with training and deep cleaning as required.

Skills

Customer service

Communication

Problem solving

Diplomacy

Basic computer skills

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time