Overnight

Planet Fitness - Baseline Fitness; Roseville (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Roseville, CA is seeking a front desk associate to welcome guests, sign up new members, and lead tours while ensuring a positive member experience. The role emphasizes strong customer service and basic computer skills throughout daily front desk operations.

The position requires standing most of the shift, the ability to lift up to 50 lbs occasionally, and participation in 4 eight-hour shifts with ongoing training and cleanliness responsibilities.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Standing and walking 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, info calls, check-ins, signups, and member tours.
• Assist with changes to member accounts and signups as needed.
• Direct member services issues to the Club Manager/Assistant Manager.
• Help maintain the neatness and cleanliness of the club.
• Participate in training and shifts as scheduled (4 eight-hour shifts).

Skills

Customer service

Active listening

Problem solving

Diplomacy

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time