Overnight

Planet Fitness - Baseline Fitness; Lakewood (CO); On-site; USD 17,000 - 25,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Lakewood, CO is seeking a friendly front desk associate responsible for greeting potential members, processing sign-ups, answering info calls, and guiding tours. You will handle member account changes, assist with services questions, help maintain a clean club, and support the Club Manager in daily operations.

Strong customer service and basic computer skills are required.

Qualifications

• Experience in customer service is preferred.
• Able to work at the front desk and handle inquiries.
• Must be able to lift up to 50 lbs as part of the job.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, information calls, and member sign-ups.
• Give tours to potential members and assist with account changes as needed.
• Maintain cleanliness and order of the club and address member service issues with management.

Skills

Strong customer service

Front desk duties

Tour guidance

Tools

Basic computer proficiency

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time