Overnigh t Guest Services Specialist

Hotel Management and Consulting, Inc.; Yuma (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly rate

DailyPay

Benefits (medical/dental/vision)

EAP

Career growth

Job summary

Hotel Management and Consulting, Inc. is seeking a Night Guest Attendant to work overnight, serving as the face of the property and the first point of contact for guests.

The role emphasizes independent work, guest check-ins/outs after hours, and delivering excellent service with a focus on safety and security. Primary duties include property inspections, laundry and cleaning tasks, and following emergency procedures.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Property Inspections: Conduct regular physical inspections of the property throughout the night, ensuring safety and security.
• Guest Services: Assist with checking in and checking out guests during after-hours, providing excellent customer service and addressing any guest needs or concerns.
• Laundry Duties: Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property. Perform room preps for any rooms that housekeeping was unable to clear during day shift.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Skills

Customer service

Communication

Organization

Time management

Problem-solving

Schedule flexibility

Proactive

Job description

Hotel Management and Consulting, Inc. is seeking a Night Guest Attendant to work overnight, serving as the face of the property and the first point of contact for guests.

The role emphasizes independent work, guest check-ins/outs after hours, and delivering excellent service with a focus on safety and security. Primary duties include property inspections, laundry and cleaning tasks, and following emergency procedures.