Credit Card Collections Pro - Fast-Paced, Customer-Focused

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa, FL is seeking a Specialist II in Collections to serve as the first point of contact for clients, delivering exceptional customer service for various financial products.

You will handle high volumes of calls, build relationships, and offer solutions within a structured process in a fast-paced environment. The role emphasizes empathy, accurate multitasking across computer systems, and adherence to regulatory practices, with opportunities to contribute to business

Qualifications

• Communication, negotiation, information gathering, and decision-making skills.
• Customer interaction and support experience with at least 2 years in phone or face-to-face settings, able to multitask with computer systems and work accurately.
• Ability to manage complex customer interactions using empathy, composure, and sound judgment.
• Ability to adjust to new situations and navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, results-driven environments.
• Ability to solve problems and present and explain solutions.
• Ability to learn products and systems quickly and seek feedback to improve performance.

Responsibilities

• Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Communication

Negotiation

Information gathering

Decision making

Empathy

Multitasking

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Tampa, FL is seeking a Specialist II in Collections to serve as the first point of contact for clients, delivering exceptional customer service for various financial products.

You will handle high volumes of calls, build relationships, and offer solutions within a structured process in a fast-paced environment. The role emphasizes empathy, accurate multitasking across computer systems, and adherence to regulatory practices, with opportunities to contribute to business