Overdraft Collections Specialist II - Customer Advocate

VetJobs; Columbus (OH); On-site; USD 35,000 - 60,000; Full time

Job summary

JPMorganChase in Columbus, OH is seeking a Specialist II in Collections to deliver exceptional customer service for a range of financial products. You’ll handle high-volume calls, build relationships, and offer solutions within a well-defined process, contributing to client success.

You’ll work in a fast-paced, on-site call center, juggle multiple systems, and follow regulatory practices while staying empathetic and results-driven.

Qualifications

• High school diploma or GED required.
• Excellent communication, negotiation and information gathering skills.
• Ability to handle 100+ inbound/outbound calls with accurate multitasking.
• Empathetic, calm and decisive in resolving customer needs.
• Able to learn products quickly and use multiple computer systems.

Responsibilities

• Manages a high volume of inbound/outbound calls, providing support for financial products.
• Interprets customer needs and delivers actionable insights.
• Navigates multiple computer systems efficiently to help customers.
• Works both independently and with the team to meet goals and maintain service levels.
• Adheres to regulatory practices and internal procedures in every interaction.
• Takes ownership of customer conversations with empathy and respect.

Skills

Communication

Negotiation

Information gathering

Decision-making

Customer service

Multitasking

Empathy

Adaptability

Problem solving

Quick learning

Computer literacy

Education

High School/GED

Tools

CRM software

Job description

JPMorganChase in Columbus, OH is seeking a Specialist II in Collections to deliver exceptional customer service for a range of financial products. You’ll handle high-volume calls, build relationships, and offer solutions within a well-defined process, contributing to client success.

You’ll work in a fast-paced, on-site call center, juggle multiple systems, and follow regulatory practices while staying empathetic and results-driven.