Credit Card Collections Pro II — Customer Champion

JPMorganChase

Tempe (AZ)

On-site

USD 42,000 - 62,000

Full time

1 hour ago

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Job summary

JPMorganChase is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional customer service across financial products in a fast-paced call center. You will handle high volumes, navigate multiple systems, build relationships, and offer innovative solutions while following established procedures under supervision.

This role requires strong communication, empathy, and problem-solving skills, with at least a high school diploma and 2 years of

Qualifications

Strong communication and negotiation abilities with customers.
Experience handling inbound/outbound calls in a service setting.
Ability to multitask across multiple computer systems while maintaining accuracy.

Responsibilities

Manages a high volume of inbound/outbound calls, delivering support for financial products.
Interprets needs and delivers insights based on customer interactions.
Navigates multiple computer systems efficiently and adapts to changing tasks.
Works independently and with the team to achieve goals.
Follows regulatory and departmental practices and procedures.
Takes ownership of each customer interaction with empathy and respect.