Bilingual Inbound Collections Specialist II

Next Frontier Capital; Columbus (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

JPMorganChase in Columbus, OH seeks a Specialist II in Collections to be the first point of contact for clients, delivering exceptional service for various financial products. You will handle a high volume of calls, build relationships, and offer solutions in a fast-paced call center environment.

Requirements include fluent Spanish and English, strong communication and multitasking skills, and at least 2 years of customer support experience.

Qualifications

• Fluent in reading and speaking both Spanish and English.
• Strong communication, negotiation, information gathering and decision-making.
• At least 2 years of customer support experience on phone or in person.
• Able to multitask across computer systems and stay accurate.
• Manage complex interactions with empathy, composure and judgment.
• Adapt to new situations and diverse workplace contexts.
• Be adaptable in fast-paced, results-driven environments.
• Able to learn products and systems quickly and seek feedback.
• Proficient in using technology to solve problems professionally.
• High school diploma or GED is required.

Responsibilities

• Handle a high volume of inbound/outbound calls delivering customer support for financial products.
• Interpret needs and deliver ongoing insights to customers.
• Navigate multiple computer systems efficiently and adapt to changes.
• Collaborate or work independently to achieve team goals.
• Follow regulatory and departmental procedures diligently.
• Own each interaction with respect and empathy.

Skills

Bilingual Spanish/English

Communication

Negotiation

Multitasking

Empathy

Problem solving

Adaptability

Computer literacy

Education

High school diploma or GED

Job description

JPMorganChase in Columbus, OH seeks a Specialist II in Collections to be the first point of contact for clients, delivering exceptional service for various financial products. You will handle a high volume of calls, build relationships, and offer solutions in a fast-paced call center environment.

Requirements include fluent Spanish and English, strong communication and multitasking skills, and at least 2 years of customer support experience.