Overdraft Collections Account Specialist II - Columbus, OH

VetJobs; Columbus (OH); On-site; USD 35,000 - 60,000; Full time

Job summary

JPMorganChase in Columbus, OH is seeking a Specialist II in Collections to deliver exceptional customer service for a range of financial products. You’ll handle high-volume calls, build relationships, and offer solutions within a well-defined process, contributing to client success.

You’ll work in a fast-paced, on-site call center, juggle multiple systems, and follow regulatory practices while staying empathetic and results-driven.

Qualifications

• High school diploma or GED required.
• Excellent communication, negotiation and information gathering skills.
• Ability to handle 100+ inbound/outbound calls with accurate multitasking.
• Empathetic, calm and decisive in resolving customer needs.
• Able to learn products quickly and use multiple computer systems.

Responsibilities

• Manages a high volume of inbound/outbound calls, providing support for financial products.
• Interprets customer needs and delivers actionable insights.
• Navigates multiple computer systems efficiently to help customers.
• Works both independently and with the team to meet goals and maintain service levels.
• Adheres to regulatory practices and internal procedures in every interaction.
• Takes ownership of customer conversations with empathy and respect.

Skills

Communication

Negotiation

Information gathering

Decision-making

Customer service

Multitasking

Empathy

Adaptability

Problem solving

Quick learning

Computer literacy

Education

High School/GED

Tools

CRM software

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. All positions are onsite, unless otherwise stated.

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist II in Collections at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job Responsibilities

• Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Minimum Education Required

High School/GED

Required Experience

Required Qualifications, Capabilities, and Skills:

• Communication, negotiation, information gathering, and decision-making skills
• Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
• High school diploma or GED required

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Preferred Experience

Preferred Qualifications, Capabilities, and Skills:

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

City*

Columbus

State*

Ohio

Job_Category

Customer Service

Job Code

Collections Customer Service

Affiliate Sponsor

JP Morgan Chase