Overdraft Collections Specialist II — Customer Solutions

Aumni; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional customer service for financial products. You will handle inbound calls, build relationships, and offer solutions in a fast-paced environment, following established procedures and escalating non-standard issues to a supervisor.

The role emphasizes effective communication, multitasking, and the ability to navigate multiple computer systems while maintaining empathy and

Qualifications

• Strong communication, negotiation, information gathering and decision-making skills.
• Customer interaction and support experience with phone or in-person settings.
• Ability to empathize, stay composed, and use sound judgment with complex interactions.
• Able to adapt to new situations and diverse workplace environments.
• Fast-paced, results-driven worker with problem-solving abilities.
• Proficient computer literacy and ability to learn systems quickly.

Responsibilities

• Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Communication

Negotiation

Information gathering

Decision making

Customer support

Empathy

Multitasking

Adaptability

Problem solving

Computer literacy

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional customer service for financial products. You will handle inbound calls, build relationships, and offer solutions in a fast-paced environment, following established procedures and escalating non-standard issues to a supervisor.

The role emphasizes effective communication, multitasking, and the ability to navigate multiple computer systems while maintaining empathy and